Tour Amor Booking Terms and Cancellation Policy

 

All bookings are made with Tour Amor LLC, a Florida limited liability company and the owner of all of its advertised itineraries (“Tour Amor Travel Co,” “we,” or “us”). By booking a trip with us, paying a deposit or signing this agreement, you accept all of the terms in this agreement on your own behalf and on behalf of all persons listed on the booking (individually, “Traveler,” and collectively, “Travelers”), and direct us to perform services for each and every Traveler. The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the Traveler (“you” or “your”) and Tour Amor LLC with respect to any and all bookings, reservations, trips, or transactions made with Tour Amor LLC.  All Travelers must be 18 years of age or older to travel with Tour Amor LLC

 

I. Insurance Requirements

It is mandatory that all of Tour Amor’s travelers provide proof of current and adequate travel insurance before the trip begins. Travel insurance must cover personal injury, medical treatment, repatriation, and evacuation expenses, including helicopter rescue and air ambulance internationally. It is recommended that travel insurance also address personal property and trip cancellation coverage. Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should a Tour Amor trip be cancelled for any reason, whether voluntarily by you or as a result of Tour Amor’s actions. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses (e.g., air delays due to mechanical issues) that would limit the coverage that you might reasonably need. If you have current health insurance coverage, check your insurance policy to see if it provides the coverage described above while traveling outside your country. It is your responsibility to verify your insurance policy details with your insurance provider to ensure Tour Amor’s requirements are satisfied.

 

II. Deposits, Payments, Refunds and Cancellations

 

Deposits

Bookings are made through our online booking system. Review the deposit and payment schedules carefully, as they vary depending on the type of trip. By submitting your deposit you are agreeing to the payment schedule set forth for the trip booked. U.S. regulations allow up to 24 hours to cancel your booking for a full refund. After 24 hours, all trips are non-refundable. It is advised that you purchase travel insurance immediately after booking to protect you in case of any unforeseen cancellation or accident. 

 

Payment & Fees

Please be advised that lodging, activities, vendor and transportation are planned and booked in advance according to group size. On the 5th day of non-payment, you will automatically be charged a $50 late fee. Your booking will be automatically canceled due to non-payment on the 10th day of non-payment. There is a $100 reinstatement fee in the case your booking has been cancelled due to non-payment and your spot has not been sold yet. Setting payment reminders remain your sole responsibility and in no way is Tour Amor LLC responsible for payment reminders. 

 

Cancellations

Any cancellations by you beyond the 24 hour booking period will result in the loss of your deposit and other monies paid to us for your trip. For this reason, we strongly recommend you have comprehensive travel insurance for every traveler within your group that includes cancellation coverage so everyone is protected financially in case anything comes up that prevents them from joining the trip. More information about our cancellation policy appears below, which we urge you to read carefully. Tour Amor LLC reserves the right to cancel or postpone a trip due to extenuating circumstances and impending inclement weather conditions. 

 

Cancellations or Changes by Us and Flexibility

We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are to visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.

 

If we must cancel a trip due to insufficient enrollment, all trip members will be notified a minimum of 60 days before the trip departs and will receive a full refund of payments made to Tour Amor LLC. 

 

Force Majeure

We will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of our obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. ” Force Majeure means any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our suppliers are affected by Force Majeure, we and our suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the trip. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the trip.

 

I represent and warrant that I understand and will adhere to Tour Amor LLC cancellation and refund policy. As such, is relying on my representations and warranties, and neither the Tour Amor LLC will be liable or required to refund me beyond 24 hours of booking.

 

III. Passports and Visas

You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire trip. Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest entry requirements. You assume complete and full responsibility for, and hereby release Tour Amor LLC from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. Any information provided to you is merely provided as a courtesy and it is your sole responsibility to ensure you have met all travel requirements for each destination in your itinerary.

 

Tour Amor is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.

 

IV. Health and Medical

You represent that you nor do not have any condition, physical or mental, that would create a hazard for you or other Travelers or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the trip, you must inform us in writing when the booking is made. We may require a medical certificate stating that you are medically cleared for to the destination(s) and/or that you are able to participate in all aspects of your trip itinerary.

 

At your own cost and expense, you will meet with your doctor at least 8 weeks prior to your trip departure and obtain any and all vaccinations, inoculations, or prescribed medications as directed by your doctor and/or travel clinic for the areas visited, and provide written documentation thereof upon request and as needed for travel documentation.

 

In the event any medical care is administered to you during the Program, Tour Amor assumes no responsibility for any such medical care provided to you. You are solely responsible for any and all costs of medical care and related transportation, if any, that are provided to you during the Program. 

 

V. Cultural Differences and Drug Policy

It is acknowledged and understood that traveling to international destinations will expose travelers to unique situations and experiences that are different than those you are familiar with in your home country. These differences enhance the experience and adventure of your trip, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. Tour Amor and your host will discuss these differences during your trip, but you also have a responsibility to perform your own research and act responsibly while traveling. Tour Amor does not tolerate drug use of any kind during our trips and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. Tour Amor reserves the right, at your sole expense, to deny participation in an activity or in the remainder of any trip itinerary if you illegally use drugs, alcohol or other banned substances during a Program. We want you to have fun and encourage you to take advantage of the local culture, but Tour Amor emphasizes safety as a top priority.

 

VI. Photography and Images Release

You acknowledge that the designated media creator(s) on your Program, if any, (“Media Creator”) will own the rights to the images, photos and videos and any other copyrightable content that he or she takes or creates during your Program (“Images”). You acknowledge that because the Media Creator will own the rights to the Images that the Media Creator creates during your trip, you cannot sell, transfer, assign, otherwise reproduce any of the Images that the Media Creator creates or shares with you or use it commercially. You hereby agree to use any such Images for personal use only and will credit the Media Creator by including his or her name and a notation that the content is his or her copyrighted content.

 

You also acknowledge and agree that Tour Amor, your trip host or other parties, including but not limited to the Media Creator, Third Party Suppliers and other Travelers, may take or create images, photos, sound recordings and videos in any format that may feature you or that may contain your name, likeness, identity, photographic image, videographic image or oral or recorded statements (collectively, “Trip Images of You”).

 

VII. Complaints and Claims

If you have any issues or questions during your trip, promptly notify us or your host so that we can try to address them immediately. 

 

After completion of your trip, if you wish to make a claim, submit a complaint, or request reimbursement for any reason, you must do so email within 14 calendar days after the trip’s completion. Any and all supporting documentation to the claim or complaint must accompany the email. Any claim or complaint received by Tour Amor after this deadline will not be accepted nor reviewed. Share your experience with us at hola@touramor.com